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Shipping Policies

Chase Alexander Designs understands that getting your items in a timely manner is important to you, so we will do our best to process your order swiftly. Please note that because we make every effort to ship your product as quickly as possible, once the shipping process begins we are unable to make any change to your order and have no control on when the package will be deliver to you.

Flat Rate Domestic Shipping: To locations within the contiguous United States.

Shipping to Canada: Chase Alexander Designs uses USPS Priority Mail International and will calculate all charges during checkout for exact cost of delivery prior to actual purchase.

We cannot currently calculate and resolve import fees for large shipments. Any duty, tax, brokerage will be calculated when the item enters Canada and will be the responsibility of the customer/consignee.

Shipping Restrictions: At this time, we are currently unable to ship to P.O. Boxes and Military APO/FPO addresses.

Return Policies

Each doorbell cover is made-to-order and will incur a 20% restocking fee - NO EXCEPTIONS. It is your responsibility to make sure the size/design of the doorbell cover will work with your space prior to making the purchase. Please send us a message if you need assistance with choosing the right size.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

You will be responsible for paying for your own shipping cost for returning your item and also for us to ship your exchange. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging OR packaged within a “cardboard box” NOT a soft padded/plastic bag. The doorbell cover must also be well protected/wrapped with big bubble wrap within the cardboard box (the same as when you received it). In our experience with various shipping packaging – this is the safest and most protective way. NO REFUND OR EXCHANGE IF THE DOORBELL COVER IS RETURNED BROKEN/CHIPPED. No exceptions.

Please consider using a trackable shipping service and purchase shipping insurance - we cannot guarantee your return will not get lost or damaged in transit.